Job Description
Summary Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.
Salary: Depending on qualifications and experience
Essential Duties and Responsibilities - Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
- Enter and process information received.
- Prioritize and route calls to dispatch.
- Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
- Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
- Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
- Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
- Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
- Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
- Perform administrative duties as needed or requested.
Minimum Qualifications - Must be United States of America citizen at the time of application (State licensing requirement)
- High School Diploma or G.E.D equivalent
- No experience required
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications Education/ Experience:
- 6 months advanced training or coursework past the high school level
- Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center
Knowledge, Skills & Abilities:
- Basic knowledge of public service activity and methods of local government
- Basic knowledge of computer technology and equipment
- Basic knowledge of law enforcement terminology and procedures
- Basic knowledge of geography for the City of Garland and surrounding areas
- Basic knowledge of English language for spelling and proper word usage
- Skill in coordinating mental, manual and visual activities simultaneously
- Skill in observing situations analytically and objectively and relaying details accurately
- Skill in communicating using telephone equipment
- Skill in reading and interpreting maps to determine locations and jurisdictional boundaries
- Ability to multitask and demonstrate appropriate judgment on the spot
- Ability to work under pressure and during emergency situations and react quickly to signals, unexpected situations and/or emergencies
- Ability to establish and maintain effective working relationships with Police Department personnel, other City employees, outside law enforcement agencies and the public
- Ability to type 35 words per minute while multitasking
- Ability to satisfactorily complete training on two (2) radio disciplines.
- Ability to process and evaluate information received and dispatch law enforcement and/or Fire/EMS, consider call priority, availability and the number and types of personnel needed
Licenses and Certifications - Valid State of Texas Class C Driver's License Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain within 1 year of hire
- Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification or the ability to obtain within 1 year of hire
- Medical Priority Emergency Medical Dispatch (EMD) license and certification or the ability to obtain within 1 year of hire CPR Certification or the ability to obtain within 1 year of hire
Job Tags
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